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Adobe Premiere will conform audio in uncompressed formats that were not recorded in a natively supported sample rate. Premiere Pro will not conform audio in uncompressed clips when you use these clips in sequences with matching sample rates. The fact is that MP3 or WMA is a highly compressed audio format which may be compressed with a sample rate Adobe Premiere does not natively support. Free download the powerful Audio Converter for Windows , for Mac.

Install and launch the program. Once the Preferences window pops up on the screen, click on the Media tab and then proceed to delete all files that are stored in the Media Cache Database and Media Cache Files folders. If the issue persists, there are a few more things you can do.

Start Adobe Premiere Pro and check if you can import your video files into the editor. You can move them wherever you want on your computer, but it is best if you pick a location that is easy to remember, just so you can access them quickly in case you need to delete files that are stored in them.

Sometimes the simplest solution is also the most effective one. Check if QuickTime is installed on your computer because installing this player can solve the audio importing issues in Adobe Premiere Pro. The computer we use for test here doesn’t support Nvidia GPU acceleration. Just Intel QSV. Both updates to software and hardware may render potential errors. Follow the below 5 simple tricks to fix Premiere not importing MP4 file issue. Besides, trial version may have effect on it sometimes.

Besides, are you using a trial version? If yes, you are more suggested to cost USD So updating your GPU driver might solve file import failure problem. Then get back to test whether you can load the MP4 to Premiere Pro or not. But bit QuickTime support has been discontinued, download QuickTime 7. Still can’t fix up the Premiere Pro MP4 import failure after trying the troubleshooting steps above?

If so, the major cause may be some required codec is missing. Adobe Premiere Pro support MP4 files, but MP4 is a multimedia container format which contains various types of data encoded using one of several different codecs.

If not, you’ll experience MP4 importing error. If the MP4 file doesn’t have a playback error, and all the troubleshooting steps above doesn’t work, you can try to re-encode the MP4 files.

Transcoding should be a very helpful method. If you have Adobe Media Encoder, you can use it to conduct video conversion.

If you don’t have that tool or can’t manage to convert problematic MP4 files to desired format with Media Encoder, you might as well try an easier-to-use yet powerful video converter and decoder – DumboFab Video Converter.

It is able to work with various MP4 files, no matter what codecs are wrapped in and no matter what devices record. To solve the MP4 or other incompatible issues, you’re suggested to download and install the program on your PC or Mac computer first.

Solved: Premiere Pro Import/Export MP4 No Video Only Audio

The day trial version of Adobe Creative Cloud offers 2GB of cloud storage and limited access to services. The download allows you to launch the installation of Creative Cloud Connection and the rest of Adobe services. To enjoy features related with QuickTime this program must be installed. The trial version of Adobe Premiere Pro does not support certain formats. Antony Peel. Software languages. Author Adobe.

Updated 3 months ago. Sony Vegas Pro Benjamin Arango. Other Recommend Products. Benjamin Arango staff Editor. More Resources. Adobe Premiere is sensitive to audio formats and audio sample rate. Adobe Premiere will conform audio in uncompressed formats that were not recorded in a natively supported sample rate. Premiere Pro will not conform audio in uncompressed clips when you use these clips in sequences with matching sample rates. If the MP4 file doesn’t have a playback error, and all the troubleshooting steps above doesn’t work, you can try to re-encode the MP4 files.

Transcoding should be a very helpful method. If you have Adobe Media Encoder, you can use it to conduct video conversion. If you don’t have that tool or can’t manage to convert problematic MP4 files to desired format with Media Encoder, you might as well try an easier-to-use yet powerful video converter and decoder – DumboFab Video Converter. It is able to work with various MP4 files, no matter what codecs are wrapped in and no matter what devices record.

To solve the MP4 or other incompatible issues, you’re suggested to download and install the program on your PC or Mac computer first. Follow the steps below to convert MP4 to Adobe Premiere Pro supported video format without damaging the original quality. Step 1. Step 2. Step 3. Hit Convert button in the lower right corner and the conversion will begin in no time.

Once done, import the resulting file to Adobe Premiere Pro and see if it can be imported and recognized as a video file. The major cause that Adobe Premiere Pro CC fails to import MP4 files is that some required codec is missing and the file format is not supported. Therefore, transocding MP4 file using DumboFab Video Converter is the the most effective yet easiest solution recommended by us. Besides converting videos, DumboFab is also able to perform some video editing tasks, including cutting, trimming, merging, splitting, adding special effects, and more.